She stops to wait on anyone, but her voice is so loud that everyone knows of and hears her side of the conversation. She is so worked up that she is loud, crying and pacing as she tells someone of her extreme displeasure of working the weekend shift.

My friends, there are too many people out there looking for work. Get rid of these people and hire someone that appreciates a job, and their customers, no matter what day of the week it is.

As your customer, I deserve better treatment than this. If you don’t give me better service, I can find somewhere else to shop. Then you won’t have this problem employee as you won’t have the need for any employees as your business drops.

OMG! She is starting another call to someone to complain to. My flight cannot leave soon enough.

Southwest Airlines rap

It may be funny, but there is also a lesson to be learned as detailed in this column I wrote from a trip I took on Southwest.

Always ON by Tom Shay

Canadians in No Mood to Wait Around

08/27/08

Our neighbors to the north have busy lives just as we do and they don’t have time to waste. They especially don’t have patience for somebody else wasting their time.

According to a new online poll of adults conducted by Maritz Research Canada, 86 percent of those responding reported on one or more occasions leaving a store, restaurant or other venue before conducting a transaction because of a long wait.

Department stores were the biggest losers in the poll as 78 percent said they walked away from a purchase rather than wait on a long line. Forty percent reported leaving grocery stores because of a long wait while 54 percent said they were inconvenienced by the time waiting on line at a convenience store – imagine that.

The amount of patience consumers have when it comes to waiting depends on location. For example, up to eight minutes waiting to check out at the supermarket is okay but 15 minutes tears it.

Those who were made to wait were much more likely to forgive a store if some recognition of the wait was acknowledged, followed by an apology.

Rob Daniel, president and managing director of Maritz Research Canada, told The Globe and Mail, that unhappy customers will take their business to competitors and also make their unhappiness known to family, friends, co-workers and others within earshot.

“Close to 70 per cent of customers surveyed told others about their negative experience and half of those polled noted that they had at some point posted a negative experience online,” according to Maritz.