Tom Shay observes inventory control

July 2, 2009

You have probably read more than one article like this. The solution comes from first having reasonable expectations of sales. You should also know this is a great opportunity to get deals on merchandise from vendors.

Anticipate your inventory needs; underspend according to that anticipation and look for deals from vendors.

Summer spenders get cold feet

Weather, economic jitters strain retailers

BY ANNE D’INNOCENZIO, The Associated Press

NEW YORK – As consumers get ready to celebrate July Fourth, many merchants already have dismissed summer as a washout.

Macy’s flagship store has racks of summer tops, swimwear and dresses marked down as much as 50 percent, while luxury retailer Bergdorf Goodman is slashing prices on designer goods by as much as 70 percent. Meanwhile, piles of clothing as well as barbecue grills, tents and gardening tools are bypassing stores and heading straight to liquidators as merchants try to conserve their cash.

Such deep discounting so early in the season is great news for bargain hunters, but it’s a worrisome sign that shows a further weakening in retail sales since the end of May.

Consumers’ confidence in the economy, which had surged in April and May, is projected to be virtually unchanged for June when The Conference Board releases figures today.

Though unusually rainy weather across a broad swath of the country has slowed business, some analysts wonder whether shoppers are waking up to the harsh reality that the economy won’t be getting better anytime soon.

That doesn’t bode well for merchants, which need to get rid of summer inventory quickly to make room for fall goods that start to arrive next month.

BMO Capital Markets analyst John Morris estimated that the volume and size of discounts for mall-based apparel retailers he tracks is 10 percent higher than last June even though inventory is down 20 percent.

“It’s the economy, not the weather,” said Ahmed Youssef, a 28-year-old junior engineer from Jersey City, explaining why he has stuck to only necessities like groceries at Wal-Mart and computer accessories such as an $80 hard drive at Staples.

Pam MacWilliams, a tourist from Oshkosh, Wis., who on a recent Thursday was planning to scour for bargains at H&M’s midtown Manhattan location with her two girls, said she’s becoming less optimistic about a quick economic recovery.

“I thought that the economy would turn faster,” MacWilliams said. “I had high expectations. Now, I want to save more.”

Employers are still cutting jobs — although at a slower rate — and home prices are still falling, and now Americans are seeing a three-month stock market rally stall.

Consumers’ confidence in the economy has been rebounding since February, fueled in part by the stock market rise. But that improved mood hasn’t translated into much relief for merchants because confidence levels are still well below the measure that’s considered healthy.

Nor were Friday’s government economic reports comforting to merchants. They showed that households used most of their government stimulus payments to boost savings to the highest level in more than 15 years in May, instead of splurging at the mall.

“There was a lot of hope with the surge in confidence,” said Dennis Jacobe, Gallup’s chief economist. He added that consumers were convinced that the second half would be better but he noted, “you can live on that hope for only so long.”


Supply Chain Digest agrees with Tom Shay

March 17, 2009

An article from Supply Chain Digest today says what Tom Shay told audiences last fall; during the tough economic times there are lots of businesses that are going to make some very stupid decisions. One of those decisions they make is to cut inventory, and as they cut inventory they do so by cutting the worst sellers as well as the best sellers.

This is so wrong. You cut the worst sellers and put the inventory dollars into the best sellers so that you have the merchandise that the competition is not going to have.

You also look at the areas where the competition has made cuts and see if you can’t take that business that the competition has decided to leave unprotected.

Read the article below as well as follow this link to the free recording of Tom giving this presentation:

Little things to do to make ‘09 turn out fine by Tom Shay

Are Retailers Shooting Themselves in Foot with Low Inventory Strategies?

03/16/09

By Dan Gilmore, Editor-in-Chief, Supply Chain Digest

Through a special arrangement, presented here for discussion is an excerpt of a current article from Supply Chain Digest.

The recession has caused almost everyone to cut back on inventories, due to both a concern about customer demand and also because right now “cash is king,” and inventory uses up cash.

Nevertheless, I think many retailers may be taking it much too far, and costing themselves sales and profit as a result. Three recent personal anecdotes I hope make the point:

* Two weeks ago I went in a large mass merchant to purchase some mini-DVD tapes for our video work. Virtually every peg was empty. The only ones with product available were terrible deals. An associate there said they hadn’t received inventory in that area “for several weeks.” I walked out without a purchase – as I assume many others have as well.

* At a different mass merchant just this weekend, I needed to buy a gallon of anti-freeze for one of our cars. The shelves were simply decimated. In fact, I assume intentionally, they had taken some of the product that was still available (higher priced “extended life” anti-freeze) and moved it around to make it look like the shelf facings weren’t totally empty. That of course resulted in that product being placed above shelf labels that were for different, lower priced SKUs. I went down the street to an auto parts specialty store that had plenty of inventory and bought a gallon for $11.00.

* I was also at a major office products retailer this weekend. In addition to the usual no help for what I was looking for, as I was checking out I heard a woman at the service counter say this was the third time she had come to the store in the past few weeks looking for some item, and yet again it was out of stock.

Running “Lean” can be a good thing, and inventory management right now is a critical discipline. But from my view, many retailers have gone way beyond smart inventory decisions to ones that are detrimental not only to their own results but also to those of their suppliers.


‘What fewer markdowns means to independents’ from Tom Shay

September 9, 2008

As you read this, remember what I have said about inventory control; ‘get in and then get out’. There is no need for your store to have inventory all the way through the season. When the mass merchant is starting their markdowns, you should be out of merchandise – you do not want to compete with others when they are selling stuff for half price.

This article explains how the mass merchants are planning their inventory much closer this year. I see this as a plus for independents as you will have fewer markdowns to compete against.

cincinnati.com
September 7, 2008

Stores scale back for Christmas

Expect fewer big sales and markdowns

By John Eckberg
jeckberg@enquirer.com

Even though tinsel and toys are still months away, the gift zone under the Christmas tree may already be shrinking thanks to a sputtering U.S. economy and high gasoline prices.

An early look at holiday cargo delivered at the nation’s top ports shows that this year’s volume is running about 4 percent behind 2007 levels.

Because retailers are ordering less, stores are going to be carrying fewer items. It also means shoppers will need to buy hot gifts quickly and should expect to see fewer sales throughout the season.

“Retailers are being tighter from an inventory perspective,” said Mirko Martich, who is based in Chicago and is a partner specializing in inventory management for A.T. Kearney, a London-based management consulting firm.

“We’re seeing a trend that people are going to be trading down a little more. We’re seeing increases in Wal-Mart comparable store sales. It wouldn’t surprise me to see lot more holiday spending on basics or core items.

“Instead of buying a pair of red corduroy pants that are purely holiday, maybe people are going to buy two pair of Wrangler basic blue jeans.”

The lower cargo volume may not mean much to consumers now. But all that changes in a month or two as retailers, including Cincinnati-based Macy’s, work to keep inventory tight to avoid January shelves of unsold merchandise, which almost always leads to markdowns and pinched profits.

The nation’s slow economy is to blame for the decline in cargo, according to the monthly Port Tracker report released in August by the National Retail Federation and Global Insight.

Macy’s is continuing to take a cautious approach to Christmas spending. The company with 850 department stores projects that same-store sales in the second half of the year will be flat to down 1 percent. Same-store sales are a measure of retail health because they compare shopping patterns from year to year.

Yet Macy’s expects the fourth quarter to be stronger than the third, executives told Wall Street analysts last month.

“Our inventory levels are adjusted for planned sales because customers are buying less,” Macy’s spokesman Jim Sluzewski said. “If you buy more than you sell, there’s more merchandize to clear, and that’s not good for the bottom line.”

According to the company’s second-quarter earnings released in August, inventories as of Aug. 2 were down 3.7 percent from the same period in 2007.

The decline in cargo shipments to the United States also means that consumers are not as likely to get early deals during the shopping season, and experts predict markdowns for last-minute shoppers may not be as steep as in years past.

Shoppers go online

Not all retailers are bracing for a down year.

The price sensitivity created by the economic climate “is driving more visits to the Web sites of online retailers, coupons and comparison shopping tools,” wrote Heather Dougherty, director of research of Hitwise Intelligence, in a report issued in mid-August as shoppers increasingly research purchases online. Overall, the number of visits to online shopping sites was up 19 percent in July compared with the same month in 2007.

Florence-based Ty’s Tox Box is among those that prospered from higher gasoline prices because they tend to drive shoppers online to avoid driving from store to store.

Founded in the basement of Ty Simpson’shome in the Plantation Point subdivision in 2003 as an eBay storefront, today the company is one of the nation’s largest online toy providers.

“We are opening up new channels and sales,” said Simpson, 35. “We are expecting sales to be up significantly. It’s the biggest year so far with lots of momentum.”

The 65,000-square-foot warehouse is filling up quickly with toys, costumes and other child-oriented items. Operations this year are different, too, because Ty’s Toy Box has signed up for joint ventures with manufacturers to “drop-ship” items directly to consumers, thereby skipping shipment to the Ty’s Toy Box warehouse and fuel costs, too.

About 20 percent of the orders will be drop-shipped, he said, and many are customized with names of the child who will receive the gift.

The new strategy means cash is not needed for inventory because Ty’s Toy Box is not billed until 15 days after the item is sold.

Risk to Ty’s Toy Box is moderated because the company does not have to commit cash up front to fill up a warehouse with toys that may or may not be popular when the holiday season finally rolls around.

Clearly, he said, online shopping is growing in popularity.

“Last year we had 12 million unique visitors. This year we project 17 million,” Simpson said.

Meanwhile, in brick-and-mortar stores, popular Christmas gifts are going out on the display floor earlier each year, according to Keith Jelinek, director at Alix Partners, a Southfield, Mich.-based logistics consulting company that focuses on operational improvements.

“Retailers are putting popular products out on the floor and not discounting until they absolutely must slash prices to get items sold,” he said. “That’s telling consumers, gee, we better get it now because it may not be here in 30 days.”

Minding the store

Macy’s has a complex inventory management system called 20/20. The process identifies the slowest-selling 20 percent of goods and clears them out of department store shelves with aisle displays and reduced prices.

“The philosophy is that if it doesn’t sell in a certain number of days or weeks, it’s not going to get any better,” Sluzewski said.

The approach also frees up cash to purchase and replenish merchandise in the top-selling 20 percent.

Macy’s branded products, which deliver about 19 percent of the company’s $26.3 billion in annual revenues, are not immune from the 20/20 process.

“That merchandise is treated like any other brand,” Sluzewski said.

Moving inventory quickly is vital for most companies but critical for retailers such as department stores that depend on being fashionable, current and appealing.

In a growing economy, those three moving targets are easy to hit. Not so when consumers are struggling with a flat housing market, high gasoline prices and fears of a loved one losing a job.

“There is no question that the economy has taken its toll on what people are buying,” said Gareb Shamus, the New York City publisher of Toy Wishes, the leading magazine and event producer in the toy industry.

“The flip side is that retailers are being pretty strong about making sure they don’t have over-inventory.”

That means consumers can expect fewer markdowns and less discounting this year than they saw in past years.

But toy buyers don’t behave the same as, say, apparel buyers.

“There’s going to be a tremendous demand for toys this holiday,” Shamus predicted. “People may have to sacrifice. But kids will generally get what they want, no matter the state of the economy.”



Why the strategy of ‘not buying’ is very wrong says Tom Shay

August 27, 2008

I have explained the correct concept in many presentations. If you plan to order $10,000 in merchandise from a manufacturer or wholesaler, and their minimum order is $2,000 you do not write a $10,000 order. You write five $2,000 orders with five different delivery dates.

As you progress into the season, you make changes to the orders based upon your local economic conditions. In my years of retail experience, I have never found a vendor to refuse to make a change to one of these orders.

The idea of ‘just not ordering’ as shown in this article is simply WRONG!


Retailers put off spring buying

Tue Aug 26, 2008 2:03pm EDT

By Alexandria Sage

LAS VEGAS (Reuters) – Cautious apparel buyers are foregoing orders to be delivered months down the road and instead are buying for the moment, unwilling to take on excess inventory and unsure over what the future holds.

At the Magic Marketplace apparel trade show in Las Vegas, the largest such convention in the United States, apparel vendors and the retailers that sell their styles agreed that placing orders in August for spring is the exception, rather than the rule, in a sharp change from recent years.

The reason is insecurity over inventory levels in a difficult U.S. retail environment, where shoppers have curtailed spending on items such as apparel and footwear amid other more pressing concerns, such as higher gasoline and food prices.

“With the difficulties in the economy, stores seem to want to buy closer to their needs … rather than buying six to nine months ahead,” said Donald Leavy, vice president of sales and marketing at Vintage Paris.

At the company’s booth, clothes on display included a puffy, short black jacket, a chunky sweater and a leopard trench coat — all appropriate for fall or winter, not spring.

Retailers, aware that too much unsold product in their stores leads to liquidations and lower profit margins, aren’t taking a gamble on styles that may or may not succeed next spring. “At-once” orders, however, are delivered far sooner, when the retailer has a better take on the pulse of the consumer.

David Wolfe, creative director of retail consultancy The Doneger Group, argued that the delivery calendar that vendors follow is out of whack.

Fall products are usually delivered in August or September, when the weather is still warm, meaning that customers are presented with scarves and outerwear when they’re still thinking about shorts and sundresses.

“If we started delivery when the customer wants it, she might actually pay full price,” Wolfe said during a presentation to retail buyers.

The difficulty of knowing how much to stock has played out this quarterly earnings period, as publicly traded retailers posted a range of inventory levels, from the 17 percent decline per square foot at Gap Inc, one of the largest global apparel retailers, to the 3.7 percent inventory decline at department store Macy’s Inc.

“With fall and back-to-school in full swing, and inventory levels seasonally high, we believe retailers remain on edge,” wrote Brean Murray Carret analyst Eric Beder in a note published Monday.

Sometimes, paring back inventory goes too far, as in the case of women’s apparel retailer Bebe Stores Inc, which recently blamed declining same-store sales in part on too-light inventory levels.

And if retailers are too cautious, buying “at-once” orders helps them quickly fill emptying shelves, when they are better attuned to what their customers want — now.

“We felt people under-bought,” said Margaret Cox, who represents the Los Angeles-based Christine Phillipe line of women’s clothing. “Now they’re here saying, ‘What can I have now?’”

Immediate orders help retailers avoid the embarrassing phenomenon of having yesterday’s trends in their stores.

“This is exactly as if you are buying milk or bread. It has an expiration date,” said Kambiz Hakimi, owner of the Mesmerize brand, waving his arm in the direction of the bold animal print and tribal design dresses for fall or holiday that he sells to department stores, catalogs and boutiques.

But perhaps the biggest challenge arises when your market suddenly leaves the country. Buyers at the Naval Exchange, responsible for stocking everything from T-shirts to suits at stores on Naval bases, are sometimes confronted with mass deployments and are forced to move inventory around the country to bases with fewer deployed service members.

“Sometimes we get a week’s notice,” said buyer Donald Jeresa.


Tom Shay observes selling name brand products

August 14, 2008

While this story comes from the grocery industry, the lesson is applicable to all other areas of retail. There are three key points to remind you of:

As you place a private label product next to a name brand product, the quality of the private label has to be of equal or higher quality.

The selling price of the private label item must be less than that of the name brand product.

The margin that the retailer has on the item should be higher with the private label than with the name brand product.

Here is the article from the Los Angeles Times:

latimes.com


Supermarkets’ own brands filling more shopping carts By Dan Sewell
The Associated Press

August 14, 2008

CINCINNATI – After watching the price of her favorite bread rising too quickly, Michele Shores decided it was time for a fresh approach.

She began picking up store-brand breads, Kroger Co.’s namesake brand or Wal-Mart Stores Inc.’s Great Value, when her usual bread went from $2 to $3 a loaf. Less than half the price, and not half-bad.

“My husband takes his lunch to work and we all eat a lot of sandwiches here,” said the 30-year-old mother of two from Atlanta. “So that’s a lot of money for us.”

As budgets get tighter and food gets more expensive, American shoppers are increasingly switching to store brands — even upper-income consumers who may not have been inclined to give them a try before.

The nation’s biggest grocery sellers — Wal-Mart, Kroger, Supervalu Inc. and Safeway Inc. — all report that sales of their own brands are jumping as customers can’t stop regularly buying food and household items but need to reduce spending.

“There are things we can do to drive less, but how do you eat less? You don’t,” said Erin Frehner, a Brigham Young University senior.

Frehner said she and her husband, both full-time students with part-time jobs, always try to get the store brand unless they strongly prefer the national brand or the price is almost the same.

The Food Marketing Institute, a trade group, found this year that the number of shoppers who say they are buying more store-brand items has been steadily rising, now up to about 60%. Candace Corlett, president of consulting firm WSL Strategic Retail, said her group has found that even upper-income shoppers were more willing to buy store brands, which have traditionally been seen as appealing most to people on limited budgets.

That shift comes as the chains are offering more store-brand products of better quality.

Gone, for the most part, are the gray, no-frills cans with nondescript labels such as “peas,” packaging that evoked cheap, bland taste. Many now sport colorful labels with names such as Kroger’s “Private Selection” and “Naturally Preferred” that don’t shout, “Store brand!”

The stores have been pushing their own brands in areas such as dairy products, meats and breads where prices have risen especially fast, and are also tapping into increased demand for organic and natural foods.

“Store brands have come a long way,” said Tod Marks, a senior editor at Consumer Reports, which has tested store brands against national brands for quality and customer response. “Over the years, retailers realized that store brands were not just something to be floated out during hard times.”

Stores generally reap higher profit margins by selling their own brands — also called corporate brands, private labels or generics — and use them to build customer loyalty.

“All of us are creatures of habit, and when things are going well, you just buy what you bought last week,” said Kroger’s vice chairman, Rodney McMullen. “Customers are much more willing to try a corporate brand when the economy gets tough, and when we can get the customer to try it, they like it. It just makes it so much easier for us to get the customer to try it.”

Shores has been buying more store-brand diapers, costing about 30% to 40% less, but sticks with Procter & Gamble Co.’s Pampers for use at night because they’re more absorbent, she said. She tried store-brand spaghetti sauce, then went back to Prego, a Campbell Soup Co. product she says is thicker and vegetable-rich. But she doesn’t taste much difference in the store versions of canned vegetables and many other grocery items.

“For oatmeal, there’s almost a $2 price difference,” she said. “That adds up.”

Surveys have shown that most people have been very satisfied with most store brands, Marks said, and testing found many of them held their own against the national brands. In some cases, he said, shoppers must decide whether “good enough” at a lower price is the best choice.

“Some stores do it better than others,” said Sonya Redwine, 35, of Knoxville, Tenn., who usually steers her shopping cart toward store brands.

She does prefer Pampers diapers for her daughter and also P&G’s Gain detergent for her heavy laundry loads, so she watches for sales and coupons and stocks up on those items. But she’s happy with Kroger and Target Corp. store products for most groceries.

“Just because it’s a store brand doesn’t mean it’s not the best for your family,” she said.

Trying to capitalize on what Safeway Chief Executive Steve Burd recently called “an extraordinary shift,” stores are offering more new products and increasing their marketing.

Safeway’s 2-year-old O Organics line has been so successful, the company has licensed it for sale by other retailers. Supervalu’s chief executive, Jeff Noddle, said this month that the Wild Harvest natural/organic line that hit shelves in April has been “our most successful product launch ever.”

Wal-Mart, which says sales of some private-label categories are up 40% this year, is rolling out new All Natural ice cream featuring such flavors as blueberry pomegranate.

Kroger has new lines of steaks, bread and pizzas besides more organic items. Within the last five years, the company has nearly doubled to 14,000 the number of store-brand products it offers. It also gives free samples and runs in-store blind taste tests against national brands, and has increased direct mailings to regular customers with coupons and recipe ideas for its brands.

Like other chains, Kroger now uses a tiered approach, offering a sharply discounted Value brand, its namesake store brands and what it calls premium brands such as Private Selection. Kroger says it puts that label only on products that meet or exceed the leading national brand in quality; Private Selection sales are projected to hit $1 billion this year.

Burt P. Flickinger III, managing director of consulting firm Strategic Research Group, said the big U.S. chains were catching up to the long tradition of strong private-brand grocery programs in other countries, such as those of London-based Tesco and Canada’s Loblaw Co. — Loblaw 30 years ago introduced a brand called simply No Name.


Merchandising ideas

April 2, 2007

merchandising messy store entranceDo you like manufacturer’s displays? How have you placed merchandise in your business to increase sales? What ideas can you share with others to help them better merchandise their business? And, do you have any questions about how to increase sales by changing the way you display merchandise? (Hope your store doesn’t look like this one)